Terms & Conditions

1. Introduction

Welcome to ElevateRiseEdge! These terms and conditions govern the use of our website and the tax consulting and advisory services we offer to entrepreneurs and businesses seeking excellence in tax management in Singapore. By accessing our website and using our services, you accept these terms. If you do not agree with any of these terms, please do not use our services.

2. Service Engagement and Professional Process

  • Engagement in our tax consulting services creates a binding relationship between advisor and client, subject to our consulting agreement and professional conduct standards.
  • Clients must provide accurate information about their tax objectives, professional circumstances and management requirements.
  • We reserve the right to refuse representation in case of potential conflicts of interest or incompatibility with our tax practice standards.
  • Use of our consulting and guidance services must comply with Singapore professional regulations and business conduct guidelines.

3. Quality and Scope of Professional Services

  • We are committed to providing high-quality tax guidance using established professional principles and experienced administrative development experts.
  • The scope, responsibilities and results of each consultation are defined in consulting agreements and appropriate tax service documentation.
  • We reserve the right to make strategic tax decisions, as long as they do not compromise the client's fundamental objectives and professional development requirements.
  • Clients are responsible for providing timely information, necessary tax practices and decisions during the consulting process.

4. Payments and Professional Service Conditions

  • Payment for tax consulting services is required according to the agreed fee schedule, defined in each consulting agreement.
  • Refunds are only guaranteed in special circumstances, as detailed in our return policy below.
  • Late cancellation of a consultation (less than 48 hours before scheduled tax consulting sessions) results in a processing fee of 25% of unpaid consulting fees.
  • Failure to comply with necessary tax practices or management decisions within agreed timeframes may result in process delays and additional consulting costs.

5. Return Policy

At ElevateRiseEdge, we are committed to client satisfaction and providing exceptional tax consulting and management services for entrepreneurs and businesses seeking excellence in tax management. Our return policy is designed to be fair and transparent:

  • Initial consultation phase: Clients can request a full refund within 14 days of the initial consultation agreement if they are not satisfied with our tax approach, professional assessment or management strategy.
  • Ongoing consultation: For ongoing tax work where professional practices have begun but consultation is not yet completed, we may offer a partial refund minus the value of tax work performed and allocated resources.
  • Completed tax consultation: Once a tax consultation journey is completed and meets agreed objectives, as defined in the consulting agreement, refunds are generally not available, except in case of substantial failure in providing competent tax guidance.
  • Complex tax programs: For multi-phase tax consulting transformations and continuous management development services, refunds will be calculated based on remaining phases, minus 20% administrative and management fees.
  • Procedure: All refund requests must be submitted in writing to billing@elevateriseedge.com with detailed professional reasons for the request and supporting documentation of any service deficiency.
  • Timeline: Refund requests are processed within 15 business days, with approved refunds issued according to the original payment method within 21 business days.

We evaluate each refund request individually, taking into account specific tax circumstances, consultation progress and our ability to provide alternative professional solutions or modifications to address client concerns.

6. Client Confidentiality and Professional Trust

  • All personal data and tax information is processed in accordance with our Privacy Policy and professional trust standards.
  • Clients agree not to share confidential tax strategies or professional consulting information without authorization.
  • Tax documents, consulting files and client communications are protected by strict professional trust and tax confidentiality rules.

7. Modifications to these Terms

  • We reserve the right to update these terms at any time, particularly in response to changes in tax regulations or service improvements.
  • Significant changes will be published at least 30 days before implementation via our website and client communications.
  • Continued use of our services after modifications implies acceptance of updated terms.

8. Final Provisions

  • Singapore law applies exclusively to these terms and conditions and all tax service agreements.
  • Singapore is the jurisdiction for all disputes arising from our tax guidance.
  • If individual provisions become invalid, the validity of the remaining provisions remains intact.